2nd Level Support Specialist Network / Security | 2nd Level Support Specialist Network / Security (m/w/d)

Job Summary

This role is for a dedicated 2nd Level Support Specialist focusing on Network and Security, ideal for an individual who thrives in a dynamic IT environment and is eager to shape their work actively. The specialist will be responsible for resolving escalated support requests, troubleshooting and fixing issues in network and IT security domains. Key responsibilities include administering and optimizing network environments using Extreme Networks and Aruba technologies, configuring and maintaining network devices like switches, access points, and routers. The role also involves implementing, monitoring, and supporting security solutions from Fortinet and Sophos, managing security incidents, and contributing to the development of security policies. The ideal candidate will possess a strong background in IT support, practical experience with specific network and security products, excellent problem-solving skills, and a customer-oriented approach. This position offers real development opportunities, a supportive leadership, and the chance to make a significant impact within a growing company.