IT Support Specialist | Fachadministrator (m/w/d)

Job Summary

The University of Cologne is seeking two service-oriented IT Support Specialists to join its IT Center. In this role, you will provide crucial support for HCL Notes and offer technical advice to university administration staff. Your daily tasks will involve receiving, pre-qualifying, and documenting calls, messages, and inquiries within the ticketing system, potentially escalating issues to external support companies. You will also assist students and staff with questions and problems related to ITCC services. This position offers a varied and engaging experience within a large university IT environment, emphasizing teamwork, communication, and a willingness to learn new groupware technologies like HCL Notes. It's an excellent opportunity for someone who enjoys interacting with people and contributing to a dynamic IT team.