IT Support Specialist | Fachinformatiker (m/w/d) IT Support

Job Summary

This role involves providing essential IT support by handling software and hardware issues via phone and email. The specialist will perform error analysis and resolution using remote access, prioritize and document incidents in a ticketing system, and escalate complex issues to higher support tiers. Maintaining the knowledge database and ensuring adherence to service level agreements are also key responsibilities. The ideal candidate will have an IT-related qualification, initial experience in 1st or 2nd-level support, and strong communication skills. Proficiency in German and English, along with familiarity with Microsoft products and ticketing/remote tools, are crucial for success in this customer-focused and team-oriented position.