Remote Service Expert – Software | Remote Service Expert – Software (m/w/d)

Job Summary

As a Remote Service Expert specializing in software, you will be instrumental in ensuring the smooth operation and high customer satisfaction for our warehouse management system, viadat. Your daily tasks will involve independently handling support requests, diagnosing and resolving software issues via remote access and phone for both domestic and international clients. You will be responsible for detailed error analysis, developing solutions for technical disruptions in intralogistics systems, and meticulously documenting all activities. A key part of this role involves collaborating with colleagues and other departments to continuously improve product and software quality, as well as optimizing internal processes. This position offers the flexibility of working from Stuttgart or remotely within Germany, making it an attractive opportunity for a skilled IT professional seeking a challenging support role without travel.