Global Customer Care Expert - Medium Voltage Switchgears & Switching Devices | Global Customer Care Expert (w/m/d) - Medium Voltage Switchgears & Switching Devices

Job Summary

This role is for a Global Customer Care Expert focused on medium voltage switchgears and switching devices. The expert will be responsible for generating and implementing new features for customer ticket capture, analyzing international customer complaints in collaboration with quality management, development, and PLM teams, and ensuring improvements are implemented. A key part of the role involves managing service operations for switchgears and switching devices under warranty globally. The expert will also supervise switchgear assembly, conduct assembly training, and resolve global customer tickets related to the SI EA IoT portfolio, covering the entire IoT system from cloud applications to sensor connectivity. This position requires strong analytical skills, a proactive approach, and the ability to interact effectively with customers and regional Siemens teams to resolve technological issues and present solutions.