Helpdesk Specialist | Helpdesk-Mitarbeiter (m/w/d)

Job Summary

Join FERCHAU Rosenheim and kickstart your IT career, contributing to innovative projects for a renowned company in Traunstein. This role is perfect for both new professionals and experienced individuals looking to apply their expertise. As a Helpdesk Specialist, you will be the primary point of contact for technical IT inquiries, providing support for hardware and software installations, configurations, and maintenance. Your day-to-day will involve diagnosing and resolving issues both on-site and remotely, meticulously documenting support requests in ticketing systems like Jira or ServiceNow, and training colleagues on IT systems such as Microsoft Office or SAP. You'll collaborate with other IT teams to tackle complex challenges and proactively monitor IT infrastructure using tools like Nagios or Zabbix. This position offers an exciting opportunity to grow your technical and personal skills within a supportive team environment.