IT Specialist System Integration | Fachinformatiker Systemintegration (m/w/d)

Job Summary

This role is for an IT Specialist in System Integration, focusing on network environments within an international team in Cologne. The successful candidate will be responsible for maintaining system documentation, communicating with both German and international clients, and actively contributing to the optimization of IT Service Desk processes. A key part of the job involves ensuring the service level of IT support and expertly handling customer inquiries via phone, email, and ticketing systems. The ideal candidate will have a background in IT, particularly in system integration, with strong knowledge of Cisco networking, including routing, switching, and VPNs. Excellent German and good English skills are essential for effective communication in this dynamic role.