Onsite Support Technician | Onsite Support Techniker (m/w/d)

Job Summary

This Onsite Support Technician role in Nuremberg offers a fantastic opportunity to join a leading provider of infrastructure solutions, service management, engineering, and migration, primarily serving pharmaceutical companies across Europe. In this dynamic position, you will be the first point of contact for users, analyzing and resolving hardware and software issues within First Level Support, using a knowledge database and a ticketing tool like Service Now. You'll provide essential advice and support on end-user devices, applications, and IT processes, classifying inquiries and escalating complex problems. This role is ideal for someone with a strong technical and organizational understanding, ready to engage with innovative services and applications in a modern work environment with good public transport access.