IT Service Technician Second Level Support | IT Service Techniker Second Level Support (m/w/d)

puro Personaldienstleistung GmbH

Mannheim, Baden-Württemberg, Deutschland
Published Jul 29, 2025
Full-time
Permanent

Job Summary

As an IT Service Technician for Second Level Support, you will be a key player in ensuring the smooth operation and continuous development of IT infrastructures. Your daily tasks will involve handling and coordinating IT disruptions and customer inquiries, both on-site and remotely. You'll also actively participate in IT infrastructure projects, collaborating closely with other departments to support existing and new IT systems. This role demands a reliable, self-reliant, and solution-oriented approach, focusing on maintaining and enhancing customer-specific IT environments. The position offers excellent development opportunities within a supportive team and is attractive due to its interesting and responsible nature, set within a pleasant work environment in a growing IT consulting firm.

Required Skills

Education

Completed vocational training in IT (e.g., IT Specialist for System Integration) or comparable qualification

Experience

  • Professional experience in IT, specifically in system integration or a comparable field
  • Experience in handling disruptions and customer inquiries
  • Experience in IT infrastructure projects
  • Experience in supporting and developing IT systems

Languages

Not specified

Additional

  • Driver's license Class B