Onsite IT Support Specialist | Onsite Supporter (m/w/d)

Job Summary

As an Onsite IT Support Specialist in Gernsbach, you will be the go-to technical expert, providing crucial support and maintaining stable IT systems for a leading IT consulting firm. Your day-to-day will involve handling support requests, collaborating with internal IT teams and external service providers, and documenting technical issues and solutions. You'll work across First and Second Level Support within the Helpdesk IT Service Management, proactively identifying process improvements and participating in IT projects. This role is ideal for someone with strong knowledge of end-user hardware and a structured approach to problem-solving, offering the chance to join a company known for innovative IT solutions for mid-sized businesses.