IT Support Specialist | IT Support (w/m/d)

Job Summary

This role is for an IT Support Specialist in Ratingen, Germany, within a leading IT company specializing in system house services and direct sales of IT products. The successful candidate will provide 1st and 2nd level IT support to users, analyze and resolve technical issues remotely or directly, and coordinate the escalation of 3rd level inquiries. Key responsibilities also include close collaboration with other departments and customer support via ticketing systems in both German and English. The position offers strong development opportunities, integration into a supportive team, and a secure, permanent role within an established market leader known for its positive work environment. Ideal for professionals with IT training or motivated career changers.