Service Desk Engineer | Service Desk Engineer (w/m/d)

Job Summary

As a Service Desk Engineer in Cologne, you will be the first point of contact for users, providing essential First Level Support via phone, email, and ticketing systems. Your daily tasks will involve monitoring ITSM processes, ensuring Service Level Agreements are met, and prioritizing and categorizing incoming support requests. You will also be responsible for dedicated support to key clients. This role is ideal for IT professionals with a strong background in hardware, Microsoft operating systems, and standard applications like Microsoft Office. The position offers an attractive salary, the possibility of remote work, and continuous professional development opportunities within a supportive team environment. It's a challenging yet rewarding role within a company that has been a long-standing partner to German industry in IT.