IT Customer Support 2nd Level | IT Kundenbetreuer 2nd Level Support (m/w/d)

Job Summary

This role involves providing essential 2nd level IT support for major clients in the Mannheim area. Day-to-day, you will be installing and configuring new software, meticulously documenting solutions in the internal knowledge base, and assisting users with technical issues and inquiries either on-site, over the phone, or via remote access. A key part of the job is conducting detailed error analyses and developing effective solutions. The ideal candidate will have a background in IT, strong knowledge of networking and hardware, experience with ticketing systems, and familiarity with common Windows operating systems. This position offers an intensive onboarding process, continuous professional development opportunities through seminars and individual training, an attractive salary package, and the chance to work in a well-coordinated team with flat hierarchies, facilitating quick decision-making.