First Level IT Support Specialist | First Level Support (m/w/d)

Job Summary

This role offers a direct entry into a secure IT environment within an established technology company in Hamburg, specializing in complex technical systems. The First Level IT Support Specialist will be the primary point of contact for IT-related issues, responsible for receiving, classifying, and documenting IT incidents and service requests. Key tasks include troubleshooting and resolving issues in the client environment, configuring workstations, printers, and mobile devices, and escalating complex problems to Second Level Support. The position requires strong service orientation, communication skills, and the ability to work in a team. This is an attractive opportunity for an IT professional seeking a stable, modern, and technically advanced work environment with long-term prospects and continuous development.