First-Level / Helpdesk Employee | First-Level / Helpdesk Mitarbeiter (m/w/d)

Job Summary

As a First-Level / Helpdesk Employee, you will be the initial point of contact for IT-related issues and service requests, primarily via phone, email, and ticketing systems. Your daily tasks will involve receiving and logging IT disruptions, performing initial analysis and prioritization of incoming inquiries, and independently resolving standard problems following established procedures. You will also be responsible for escalating complex issues to the 2nd Level Support and ensuring meticulous documentation of tickets and the knowledge base. This role requires strong customer communication skills to provide friendly and competent support to clients. This position is ideal for someone with an IT background and initial experience in IT support, who is proficient in Windows, MS Office, M365, and networking. The company offers comprehensive onboarding, the option for home office after successful training, and various development opportunities within a supportive team environment.