IT First-Level / Helpdesk Employee | IT First-Level / Helpdesk Mitarbeiter (m/w/d)

Job Summary

This role is for a motivated IT First-Level / Helpdesk Employee to join a leading IT service provider in Germany. The successful candidate will be the first point of contact for IT-related issues, responsible for receiving, analyzing, and prioritizing service requests via phone, email, and ticketing systems. Key tasks include resolving standard problems independently, escalating complex issues to second-level support, and maintaining accurate documentation. The position offers an engaging opportunity to provide competent customer support, utilize strong communication skills, and contribute to a dedicated team, with the added benefit of potential home office options after initial training and opportunities for professional development.