Customer Relations Expert - French Market Focus | Customer Relations Expert (All Genders) - French market focus

Job Summary

As a Customer Relations Expert, you will be responsible for resolving complex and sensitive customer cases, often going beyond standard guidelines. This role involves leading escalated issues, collaborating closely with internal teams like Legal, Logistics, and Payments, and external service providers to ensure fair and brand-aligned resolutions. You will conduct in-depth case investigations, review past interactions, and provide feedback to enhance service quality. The position requires a focus on delivering positive customer outcomes and driving operational excellence through process improvement and issue prevention. If you are empathetic, quality-driven, and adaptable, this role offers a chance to significantly impact customer satisfaction and operational efficiency.