Customer Relations Expert - Italian Market Focus | Customer Relations Expert (All Genders) - Italian market focus

Zalando SE

Berlin, Berlin, Deutschland
Published Jul 25, 2025
Full-time
No information

Job Summary

As a Customer Relations Expert, you will be the primary point of contact for complex and sensitive customer cases, focusing on the Italian market. This role requires meticulous investigation of issues, collaboration with internal teams like Legal, Logistics, and Payments, and external service providers to ensure high-quality, brand-aligned resolutions. You will not only resolve escalated issues but also provide critical feedback to enhance service quality, identify areas for process improvement, and protect the brand's reputation. This position is ideal for an empathetic, quality-driven professional who thrives in dynamic environments and is committed to both customer satisfaction and operational excellence, often working beyond standard guidelines to achieve optimal outcomes.

Required Skills

Education

Not specified

Experience

  • Proven expertise in delivering excellent customer support, especially in complex or sensitive situations
  • Experience showing empathy, ownership, and sound judgment in customer interactions
  • Professional experience in a dynamic environment, managing diverse tasks and adapting to varying requirements
  • Experience with a proactive and innovative mindset, challenging existing processes and suggesting creative solutions

Languages

English (Fluent)Italian (Fluent)

Additional

  • Not specified