Customer Relations Expert - Italian Market Focus | Customer Relations Expert (All Genders) - Italian market focus

Job Summary

As a Customer Relations Expert, you will be the primary point of contact for complex and sensitive customer cases, focusing on the Italian market. This role requires meticulous investigation of issues, collaboration with internal teams like Legal, Logistics, and Payments, and external service providers to ensure high-quality, brand-aligned resolutions. You will not only resolve escalated issues but also provide critical feedback to enhance service quality, identify areas for process improvement, and protect the brand's reputation. This position is ideal for an empathetic, quality-driven professional who thrives in dynamic environments and is committed to both customer satisfaction and operational excellence, often working beyond standard guidelines to achieve optimal outcomes.