Customer Relations Expert - Swedish Market | Customer Relations Expert (All Genders) - Swedish market focus

Job Summary

As a Customer Relations Expert, you will be responsible for resolving complex and sensitive customer cases, often requiring an approach beyond standard guidelines. This role involves meticulous investigation of case histories, providing feedback to service partners to enhance quality, and collaborating closely with internal teams like Legal, Logistics, and Payments. You will engage directly with customers through various channels to de-escalate issues and build strong relationships, while also identifying opportunities to optimize customer service activities. This position is ideal for an empathetic, quality-driven individual who thrives in ambiguity and is passionate about making a tangible impact on customer satisfaction and operational excellence within a dynamic e-commerce environment.