Customer Relations Expert - Polish Market Focus | Customer Relations Expert (All Genders) - Polish market focus

Job Summary

As a Customer Relations Expert, you will be responsible for resolving complex and sensitive customer cases, going beyond standard support to deliver fair, brand-aligned solutions. This role is crucial for enhancing customer experience and driving operational quality. You'll conduct in-depth investigations, provide feedback to service partners, and identify opportunities for process improvement. Collaborating closely with internal teams like Legal, Logistics, and Payments, as well as external providers, you will manage escalated issues, including those impacting brand reputation. This position is ideal for an empathetic, quality-driven professional who thrives in dynamic environments and is committed to both customer satisfaction and operational excellence.