1st Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Supporter, you will be the initial point of contact for all IT-related inquiries, providing essential technical assistance to customers and internal teams. Your daily responsibilities will include handling IT requests, resolving software and hardware issues, documenting support tickets, and escalating complex problems to the 2nd Level Support. This role requires strong communication skills, a helpful demeanor, and a solution-oriented mindset. The ideal candidate will have a background in IT, initial experience in IT support or customer service, and a solid understanding of Windows systems and basic network technologies. This position offers a dynamic work environment, opportunities for professional development, and a supportive team culture, making it an attractive opportunity for those looking to advance their career in IT support.