Process Manager Customer Service | Process Manager (m/w/d) Customer Service

Job Summary

This role involves taking charge of customer service processes, from implementation and development to continuous optimization. The successful candidate will independently design service processes based on overarching company processes and customer journeys, ensuring an optimal customer experience across all contact channels. This includes analyzing customer feedback and KPIs, leading projects, and collaborating closely with various departments to align requirements and ensure process transparency. A key focus is on developing efficient processes that enhance customer consulting, balancing user-friendliness for advisors with customer needs. The position requires defining and monitoring process modeling and documentation standards, making it ideal for a professional dedicated to improving service delivery and customer satisfaction.