Customer Relations Expert | Customer Relations Expert (All Genders)

Job Summary

As a Customer Relations Expert, you will be at the forefront of resolving complex and sensitive customer issues, acting as a critical link between customer experience, quality assurance, and continuous improvement. Your day-to-day will involve meticulously investigating escalated cases, collaborating with internal departments like Legal, Logistics, and Payments, and working with external service providers to deliver brand-aligned resolutions. You will also conduct qualitative assessments of past customer interactions, providing feedback to enhance service quality and proactively identify opportunities for process optimization. This role is ideal for an empathetic, quality-driven professional who thrives in ambiguity and is eager to make a tangible impact on both customer satisfaction and operational excellence within a dynamic e-commerce environment.