Service Optimization Expert | Service Optimisation Expert (All Genders)

Job Summary

As a Service Optimization Expert, you will be a key innovator within the Customer Care (CuCa) organization, focusing on enhancing customer services and solutions. Your day-to-day will involve rigorously testing, piloting, and maturing new initiatives across various markets and channels, directly contributing to improving AI capabilities through sentiment monitoring and data labeling. You'll also play a crucial role in scaling Customer Care solutions across the Zalando Group. This project-focused role requires a proactive and adaptable individual who can navigate uncharted territory, maintain direct customer contact, and collaborate closely with diverse stakeholders. The ideal candidate possesses strong customer service experience, process and tech acumen, a challenger mindset, and the ability to drive quality insights and implement new solutions.