Risk Mitigation Lead, Customer Care | Risk Mitigation Lead in Customer Care (All Genders)

Job Summary

As the Risk Mitigation Lead in Customer Care, you will lead a team of specialists responsible for safeguarding Zalando and its customers from complex threats, including fraud, data privacy breaches (GDPR), and critical escalations. Your daily tasks will involve managing and developing a team of Risk Mitigation Experts, overseeing high-risk operations, and ensuring adherence to quality and compliance standards. You will drive strategic improvements in risk detection and mitigation, manage critical incidents, and foster a culture of diligence and resilience within your team. This role requires strong leadership, expertise in risk management, and the ability to collaborate effectively with senior stakeholders across various departments to maintain a secure and trustworthy environment.