IT User Help Desk Administrator | Bürosachbearbeiter (m/w/d) „IT-User Help Desk“
Thür.Landesamt für Landwirt- schaft und Ländlichen Raum Land Thüringen
Job Summary
The Thuringian State Office for Agriculture and Rural Development (TLLLR) is seeking an IT User Help Desk Administrator to join their Information Technology department. This role is crucial for ensuring the smooth operation of IT infrastructure and office communication across all TLLLR branches. The successful candidate will be the first point of contact for IT service requests, providing first-level support, documenting activities in a ticketing system, and ensuring service level adherence. Key responsibilities include installing, administering, and supporting Microsoft Windows, Office, and Active Directory, as well as managing user accounts and IT assets. This is a permanent position offering a stable work environment, flexible hours, and opportunities for professional development, making it an attractive opportunity for an IT professional looking to contribute to public service.
Required Skills
Education
Completed vocational training as an IT Specialist, IT System Electrician, Technical System IT Specialist, or IT System Salesperson, OR a comparable completed vocational training with equivalent knowledge and skills.
Experience
- Professional experience in IT, with a focus on information technology, if educational background is not directly related to IT.
- Experience with networked IT systems (MS-Windows-Server and endpoints, LAN systems as client-server and terminal-server architecture, and their security requirements) is desirable.
- Experience with Windows 11 and Linux operating systems is desirable.
- Experience with Microsoft Office (from MS-Office 2019) is desirable.
- Experience with Document Management Systems (e.g., PDV VIS) is desirable.
- Experience with update and patch management is desirable.
- Experience with web and database components is desirable.
Languages
Additional
- Valid Class B driver's license (for car).
- Willingness to undertake business trips.
- Proof of equivalence for foreign educational qualifications and a certified translation are required by the application deadline.
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