IT Support Specialist | IT-Support (m/w/d)

Job Summary

Join a traditional yet forward-thinking maritime service provider based in Hamburg as an IT Support Specialist. In this role, you will be the first and second line of support for IT services, handling requests and incidents via helpdesk tools, phone, and email in both German and English. You'll be responsible for documenting processes, managing user accounts, monitoring SLAs, and contributing to the continuous improvement of helpdesk tools and processes. This position offers a dynamic team environment, opportunities for professional development, and the chance to manage smaller IT projects, making it an ideal fit for someone with strong analytical skills and a passion for problem-solving in a global context.