Service Desk Employee | Mitarbeiter Service Desk (m/w/d)

Job Summary

This role is for an ambitious Service Desk Employee who will be the central point of contact for incoming service requests, change requests, and incident reports from users. You will be responsible for providing qualified first-level support via phone and email for software and hardware issues, prioritizing, classifying, and documenting these issues in a ticketing system. The position involves acting as a crucial communication interface between users and other support teams, ensuring tickets are managed and monitored according to Service Level Agreements. This is an excellent opportunity for both experienced professionals and career starters to contribute their expertise to exciting projects for leading IT solution providers, with a focus on smart integration of IT trends and established solutions. The role offers attractive compensation, opportunities for cross-functional development, and continuous professional growth.