IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be the first point of contact for technical issues, handling IT inquiries and fault reports, providing on-site assistance for hardware and software problems, and supporting system installations and configurations. You will perform system updates, document support cases in a ticketing system, train users on basic IT topics, and collaborate with 2nd-level support for complex issues. The role requires a completed IT vocational training or equivalent qualification, experience with Windows, macOS, or Linux operating systems, familiarity with ticketing systems like Jira or ServiceNow, basic network administration knowledge (e.g., TCP/IP, DNS), strong problem-solving skills under pressure, and good communication abilities. This permanent position offers up to 30 vacation days, professional development opportunities, team events, childcare support, and company pension scheme.