Application Support Specialist | Anwenderbetreuer/-in (w/m/d)
Landkreis Nordwestmecklenburg Gebietskörperschaft
Job Summary
In this role, you will be responsible for supporting and further developing the IT applications used within the social services department. Your day-to-day tasks will involve ensuring applications are optimally adapted to departmental needs, resolving technical issues, and providing support to colleagues. You will act as a key liaison between the department and software vendors, manage user permissions, and create user guides. The ideal candidate will possess a strong understanding of social law, practical experience in administrative processes, and proficiency with standard office software. This position offers a stable, full-time role with opportunities for professional development and a modern work environment, contributing to the effective support of individuals in need.
Required Skills
Education
Completed university degree (FH-Diplom, Bachelor or equivalent) in Public Administration, Administration and Law, or comparable qualifications (e.g., Verwaltungsfachwirt/-in, Angestelltenprüfung II), or an alternatively beneficial field such as Business Law or Business Administration.
Experience
- Practical experience in administrative processes and workflows
- Proficient knowledge and experience in using workplace-related PC software (MS Office - Word, Excel, Outlook and common programming languages)
- Experience in supporting employees with user questions and problems
- Experience in analyzing and solving technical problems, identifying and fixing software bugs
- Experience in managing user permissions and maintaining master data
- Experience in creating instructions, work guidelines, and policies
Languages
Additional
- Driver's license Class B. Willingness to use own vehicle for business trips if no company car is available. Ability to work remotely up to 50%.
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