IT Service Technician | IT-Servicetechniker (m/w/d)
wu personal GmbH Berlin
Job Summary
Join a leading IT service provider as an IT Service Technician, supporting large enterprises and the public sector. In this role, you will be responsible for handling client-related tickets using ServiceNow, performing staging, configuration, and installation of clients, and managing user accounts and objects within Active Directory. You will also be involved in asset management, equipment setup, and user support. The ideal candidate possesses at least 3 years of experience in IT technical support, strong knowledge of Windows 10/11 and Office 365, practical experience with Active Directory and SCCM for operating system deployment, and familiarity with 1st and 2nd level support processes and ITIL principles. This is an excellent opportunity to work with a globally recognized IT infrastructure services provider.
Required Skills
Education
Not specified
Experience
- Minimum 3 years of professional experience in IT technical support
- Experience with client staging, configuration, and installation
- Experience with Active Directory for user and object management
- Experience with operating system installations and deployment via SCCM
- Experience in 1st and 2nd level support and ticket processing
- Experience working with end-users/customers
Languages
Additional
- Must be eligible to work in Germany (implied by German job description and employer context).
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