IT System Administrator - First Level Support | IT Systemadministrator First Level Support (m/w/d)

plusswerk GmbH

Hagen, Westfalen, Nordrhein-Westfalen, Deutschland
Published May 21, 2026
Full-time
Permanent

Job Summary

Join a dynamic project as an IT System Administrator focused on First Level Support in Hagen (Haspe). You will be responsible for handling IT requests and incidents via a ticketing system, phone, and email. Your day-to-day tasks include analyzing and resolving hardware and software issues, managing user accounts and permissions in Active Directory, and installing, configuring, and maintaining IT systems. You will also document solutions and escalate complex problems to the Second Level Support. This role offers an excellent opportunity to work with a leading staffing agency, with potential for a permanent position and competitive compensation starting at €25.00 per hour, along with benefits like travel allowances or a company vehicle.

Required Skills

Education

Completed training as an IT System Integration Specialist (Fachinformatiker:in für Systemintegration) or a comparable qualification

Experience

  • Professional experience in IT Support or Helpdesk is advantageous
  • Experience with Windows operating systems
  • Experience with Microsoft 365
  • Basic knowledge of network technology (TCP/IP, DHCP, DNS) is ideal

Languages

German (Fluent)English (Basic)

Additional

  • Must possess a work permit for Germany. Travel percentage not specified.