IT Support and Process Specialist | IT Support & Process Specialist (m/w/d)

Job Summary

Join a leading engineering and technology services group as an IT Support and Process Specialist. In this role, you will be responsible for handling IT incidents and service requests through 1st and 2nd level support, ensuring reliable and efficient resolution. Your daily tasks include logging, prioritizing, and documenting all incoming tickets within the ticketing system, adhering to the service catalog and internal guidelines. You will also manage user permissions, escalate complex issues, and contribute to improving service processes by creating reports and ensuring ticket quality. This position requires a strong analytical mindset, structured approach, excellent communication, and service orientation, making it an attractive opportunity to impact IT service delivery within an international automotive and technology development partner.