IT Support Specialist | IT Support (m/w/d)

Job Summary

This role involves providing essential IT support to end-users within the city of Cologne. You will be responsible for installing and configuring new Windows operating systems on PCs and laptops, setting up new computers, and migrating data and workstations. Your daily tasks will include installing drivers, configuring peripherals like printers and scanners, and handling first-level support requests, often documented through ticketing systems. You'll also perform on-site support, troubleshoot issues on Windows workstations, terminal servers, and mobile devices (iOS, Android, Windows). The position requires a strong understanding of Windows operating systems, ticketing systems, and MS Office, along with excellent communication and customer orientation skills. This is an attractive opportunity to work with a leading European IT service provider, offering excellent working conditions and a clear path to permanent employment.