Service Desk Employee | Mitarbeiter Service Desk (m/w/d)

Job Summary

Join Akkodis as a Service Desk Employee, acting as the primary point of contact for IT users to ensure seamless support. Your day-to-day will involve processing user requests, resolving IT application issues, and coordinating internal support teams and external service providers. You will be responsible for escalating incidents and monitoring appointments, ensuring quick solutions and high user satisfaction through your structured approach and service-oriented mindset. The ideal candidate has IT training or a comparable qualification, initial experience in IT user support, and proficiency with MS Windows and ticketing systems. Strong customer focus, communication skills, and fluency in German with good English are essential.