Support Specialist | SUPPORTMITARBEITER (m/w/d)
SYNQONY GmbH
Erftstadt, Nordrhein-Westfalen, Deutschland
Published May 19, 2026
Full-time
Permanent
Job Summary
Join our team as a Support Specialist and become the primary point of contact for our clients, addressing their technical inquiries with speed, expertise, and a strong service orientation. You will handle customer requests via phone, email, and our ticketing system, providing technical assistance for the optimal use of our software solutions. This role requires clear documentation of support cases and escalation of issues when necessary. If you are service-oriented, a problem-solver, and enjoy assisting customers with technical challenges, this is an exciting opportunity to contribute to a future-proof environment focused on environmental and sustainability software.
Required Skills
Education
Not specified
Experience
- Professional experience in a customer-facing support role
- Experience with ticketing systems
- Experience providing technical support for software products
Languages
German (Fluent)English (Basic)
Additional
- Full-time position, permanent contract.