IT Support Specialist | IT-Support Mitarbeiter (w/m/d)

Job Summary

We are seeking an IT Support Specialist for a public sector client in Munich, with the opportunity for remote work. In this role, you will handle the day-to-day tasks of receiving, analyzing, and resolving IT issues and service requests via phone, email, and ticketing systems. You will provide 1st and 2nd level support to users, both remotely and on-site, including installation, configuration, and maintenance of workstations and mobile devices. Key responsibilities also include managing user accounts in Active Directory and Microsoft 365, supporting Apple/macOS systems, and contributing to IT rollouts and documentation. The ideal candidate will have an IT education or be a motivated career changer with professional experience in IT support, strong knowledge of Microsoft environments, and familiarity with ITSM tools.