IT Career Changer | IT-Quereinsteiger (m/w/d) - Referenznummer: 180526-2-ERF
BFI Informationssysteme GmbH
Job Summary
This role is for an IT Career Changer (m/f/d) based in Erfurt, Germany. You will be responsible for receiving and processing user inquiries across various channels, creating, managing, and resolving tickets in the first line of support according to defined processes. Your day-to-day tasks will involve supporting IT users with hardware and software issues, monitoring ticket progress, and handling tasks based on standard operating procedures. The position is attractive for career changers and entry-level candidates, offering valuable professional experience in complex project environments within reputable companies nationwide. It provides opportunities for client takeovers and individual professional development.
Required Skills
Education
Not specified
Experience
- Professional experience in IT support or related fields is beneficial.
- Willingness to work in shifts.
- Experience in handling user inquiries and managing tickets is desirable.
Languages
Additional
- Must possess strong IT knowledge and technical understanding. Willingness to work in shifts is required. The role is open to career changers and entry-level candidates.
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