IT Helpdesk Support Specialist | IT-Spezialist First-Level-Support (m/w/d) Helpdesk

Job Summary

As an IT Helpdesk Support Specialist, you will serve as the primary point of contact for internal employees, providing essential technical support via telephone, email, and remote access. Your daily responsibilities include managing incidents and service requests, qualifying and prioritizing tickets, and troubleshooting hardware and software issues within Windows and macOS environments. You will also handle user account administration in Active Directory and SAP, while coordinating with external data centers to resolve infrastructure disruptions. This role requires a strong service-oriented mindset and the ability to maintain clear, professional communication with end-users even during challenging technical situations. You will play an active role in refining support processes and ensuring high service quality. This position is unique because it moves beyond basic hardware maintenance, focusing instead on advisory support and process improvement, offering a stable environment with excellent work-life balance benefits, including flexible hours and a 38-hour work week.