Helpdesk Team Lead | Teamleitung Helpdesk (m/w/d)

Job Summary

As the Helpdesk Team Lead, you will take on both technical and disciplinary responsibility for a dedicated 1st and 2nd level support team. Your day-to-day involves ensuring smooth helpdesk operations, fostering a motivating work environment through regular feedback, and driving the continuous development of your staff. You will be responsible for analyzing and optimizing existing processes to increase efficiency and service quality while promoting modern working methods. Acting as a bridge between internal departments and external data center partners, you will actively participate in the management team to evolve the IT service landscape. This role is ideal for a service-oriented leader who enjoys empowering others to think independently and is comfortable navigating change. The position is particularly attractive due to its 38-hour work week, flexible office options, and a comprehensive benefits package including 30 days of vacation plus additional time off during the holidays.