IT Support Engineer (1st and 2nd Level) | IT- Support Engineer (m/w/d) im 1st und 2nd Level Support in Nürnberg

Job Summary

As an IT Support Engineer, you will play a vital role in maintaining complex IT system environments for our client in Nuremberg. Your day-to-day responsibilities include managing technical incidents and changes via a ticketing system, performing remote troubleshooting, and ensuring high-quality communication with users. You will also be responsible for system administration, software maintenance, patch management, and documenting all processes to meet defined Service Level Agreements (SLAs). The ideal candidate is a problem-solver with a background in IT systems and a strong customer-service orientation. This position is particularly attractive as it offers a hybrid work model, allowing for flexibility, alongside opportunities for professional development within a global consulting firm. You will thrive in a dynamic environment where you can contribute to the stability and efficiency of critical IT infrastructure.