NOC Coordinator | Koordinator NOC

Job Summary

As a NOC Coordinator at NGN Fiber Network, you will play a vital role in maintaining our 19,000 km nationwide fiber infrastructure. Your primary responsibility is to ensure 24/7 network availability by monitoring systems, identifying faults, and managing the end-to-end resolution process. You will act as the key point of contact for customers, coordinating with internal teams, field technicians, and external construction partners to resolve issues efficiently. Beyond troubleshooting, you will manage planned maintenance work, handle customer communication, and perform escalation management according to company protocols. This role is perfect for a solution-oriented professional who thrives under pressure, possesses a strong sense of urgency, and is committed to delivering excellent customer service. You will join a growing organization that values innovation, teamwork, and professional development, offering a stable environment within the essential telecommunications sector.