1st and 2nd Level Support Cisco | 1st und 2nd Level Support Cisco (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support for a company specializing in ITK solutions for medium and large enterprises. The successful candidate will work closely with other IT departments, maintain knowledge databases, and provide remote and on-site support to clients. Key responsibilities include analyzing and resolving errors, documenting issues in a ticketing system, and escalating complex problems to third-level support or vendors. This position is ideal for an IT professional with experience in client operating systems, Windows infrastructures, and particularly the Cisco environment (UC, LAN, WLAN, Meraki). The role offers an attractive salary, potential for home office, and a collaborative work environment with flat hierarchies, making it an appealing opportunity for growth and direct impact.