IT Service Management Specialist | Informatiker/in (Hochschule)

Job Summary

As an IT Service Management Specialist at Wien Digital, you will take primary responsibility for Service Portfolio Management and contribute to the development of Service Catalog Management. Your daily tasks include implementing processes to support the strategic and economic design of service offerings, creating decision-making templates for service owners, and managing the business service catalog. You will further develop the data model for the service catalog within ITSM tools and coordinate cross-functional service topics. This role is ideal for someone who enjoys shaping internal processes and acting as a consultant for service owners. You will work in a stable, public-sector environment that offers flexible working hours, mobile work options (up to 60%), and extensive professional development opportunities within a large digital organization.