IT Specialist (Service Configuration Management) | Informatiker/in (Hochschule)

Job Summary

As an IT Specialist focusing on Service Configuration Management at Wien Digital, you will play a pivotal role in maintaining the stability and transparency of the organization's IT landscape. Your daily responsibilities include executing operational tasks within the Configuration Management Database (CMDB), monitoring structural consistency, and analyzing data quality. You will act as a consultant to service and infrastructure managers, helping them map complex systems and technical dependencies effectively. Furthermore, you will drive the strategic development of ITSM processes and provide training to colleagues to ensure adherence to established guidelines. This position is ideal for an IT professional who is passionate about process optimization and service quality. You will work within a supportive public sector environment that offers flexible working hours, mobile work options, and extensive opportunities for professional development, making it a unique opportunity to shape the digital infrastructure of the City of Vienna.