Senior Customer Success Manager | Senior Customer Success Manager (m/w/d)

Job Summary

As a Senior Customer Success Manager, you will play a pivotal role in ensuring the delivery of contractual service levels and managing the economic performance of service portfolios. You will act as the primary interface between customers and internal/external service providers, ensuring high levels of customer satisfaction and operational excellence. Your day-to-day responsibilities include gathering service requirements, defining service level concepts, coordinating support units, and monitoring incident management to ensure quality standards are met. You will also lead service meetings, drive process optimizations, and support financial management regarding billing and cost-benefit analysis. This role is ideal for a professional who thrives in a fast-paced, global environment and enjoys bridging the gap between technical service delivery and business strategy. You will be joining a leader in connected commerce, contributing to innovations that impact millions of users worldwide in a collaborative, forward-thinking company culture.