IT Support Service Desk Specialist | IT-Support Mitarbeiter Service-Desk (m/w/d)

Job Summary

As an IT Support Service Desk Specialist at the municipal IT department of Jena (KITT), you will serve as the primary point of contact for internal staff, addressing hardware and software issues via phone, email, and ticketing systems. Your daily responsibilities include troubleshooting, qualifying requests for escalation, maintaining the knowledge base, and assisting with on-site hardware deployment and inventory management. Depending on your expertise, you may also handle 2nd and 3rd level support for complex system issues. This role is ideal for a customer-oriented professional who enjoys problem-solving and wants to contribute to a stable public sector environment. You will be part of a 60-person team dedicated to supporting approximately 2,000 workstations. The position offers a secure, permanent contract with a comprehensive benefits package, including flexible working hours, professional development opportunities, and a strong focus on work-life balance in the innovative city of Jena.