Contact Center AI Expert (Conversational & Agentic AI) | Experte (w/m/d) Contact Center AI (Conversational AI & Agentic AI) am Standort Köln

Job Summary

This role offers an exciting opportunity to shape the future of medical and psychotherapeutic service delivery at Kassenärztliche Vereinigung Nordrhein. As a Contact Center AI Expert, you will be responsible for the end-to-end planning, deployment, and operation of a Conversational and Agentic AI platform. Your day-to-day work involves designing AI-driven voice and chat interactions, optimizing system performance, and fine-tuning AI models through prompt engineering and training data management. You will act as a bridge between complex technology and high-quality service experiences, managing technology partners and identifying new use cases to improve patient interactions. The position is unique because it combines technical innovation with a meaningful public health mission, offering a stable environment under the TV-L collective agreement, professional development opportunities, and a flexible work-life balance including mobile working options.