Customer Relationship Manager | Kundenmanager / Customer Relationship Manager (m/w/d)

Job Summary

As a Customer Relationship Manager at NOW IT GmbH, you will serve as the primary interface between the company and the German Pension Insurance carriers. This role is focused on holistic client support and consultation rather than sales. You will manage the lifecycle of customer requirements, ensuring they align with the company's service portfolio and internal resources. Key responsibilities include fostering long-term client relationships, coordinating internal projects, and mentoring junior staff, students, and interns. The ideal candidate possesses a strong background in IT services, process-oriented thinking, and excellent communication skills. You will thrive in a professional, public-sector environment where reliability and service excellence are paramount. This position offers a stable, long-term career path within the public service sector, emphasizing work-life balance and continuous professional development in a meaningful, socially impactful role.