Product Manager Collections - Customer Contact & Digital Journey | Produktmanager (m/w/d)

Job Summary

As a Product Manager for Collections at ING, you will act as the central orchestrator of the customer contact strategy, focusing on digital and hybrid journeys. Your day-to-day work involves defining and prioritizing requirements for payment solutions, installment plans, and self-resolution tools to create seamless, user-friendly experiences. You will balance complex factors such as customer behavior, regulatory requirements, and portfolio value while leveraging data-driven insights to optimize journeys and minimize unnecessary contacts. You will collaborate closely with cross-functional teams, including Operations, Risk, Analytics, and Legal, to ensure governance and business impact. This role is unique because it combines a fast-paced, 'unbanky' start-up culture with the scale of a major global bank, offering you the opportunity to shape digital features that directly impact millions of customers while maintaining a strong focus on professional development and personal well-being.